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Customer Support
If you require immediate assistance or would like to speak to a customer service representative please call us Monday through Friday at:
(800) 321-3741
between the hours of 8 am - 5 pm CST.


Service Crane Training

  1. Stellar Industries Crane Training - Introduction
  2. Stellar Industries Crane Training - Truck & Crane Component
  3. Stellar Industries Crane Training - Stellar CDT Technology 
  4. Stellar Industries Crane Training - Crane Operation 
  5. Stellar Industries Crane Training - Basic Troubleshooting 
  6. Stellar Industries Crane Training - Inspection & Maintenance


Equipment Manual Downloads
All manuals are available in Adobe PDF format.
» Click Here for Manual Downloads


Stellar Warranty Registration
Should you have any questions regarding your warranty or filling out the registration form, please contact our warranty service department at:
800-321-3741 ext. 4351 or 4227.
» Click Here for Warranty Registration


Meet Your Customer Service Representatives

Dave Schwichtenberg - Dave, also known to many as Switz, has been with Stellar for over 15 years.  Most of those years have been spent managing the service department and conducting product service training.  Dave enjoys the day-to-day challenges the service department experiences but mostly enjoys interacting with the Stellar customers, hearing their comments, questions and concerns and making their Stellar experience a positive one.  Dave is a life-time North Iowa resident, where he enjoys golfing, bowling and hunting.  He’s a die-hard Iowa Hawkeye’s fan, and enjoys watching all levels of football in the fall.

Gerald Nedved - Gerald has been part of the Stellar customer service department for a few years now.  He sports over 40 years in the truck equipment business, which makes him a great "qualified reference" in this industry.   Even with all this experience though, he still finds he learns something every day and that is part of what Gerald love the most about his job.   

Born a local North Iowa farm boy, he and his wife Pat, have raised 4 children in Garner. They are scattered across the United States in places such as Orlando, FL, Madison, WI, Des Moines, IA and right here in Garner.

In Gerald's spare time, he enjoys being in the great outdoors, watching local and Iowa college sports, Nascar, Twins baseball and yes, he's even a Vikings fan.

Kyle Freesemann - Kyle was Born and raised on the family farm in Britt, IA. After attending college in Wyoming, he moved back to the Britt area where him and his wife now live.

Kyle has spent the past 6 years as a field service technician working on ag equipment and heavy machinery for Caterpillar. Kyle enjoys working with customers and listening to their concerns. During his free time, he enjoys spending time with his family, hunting, riding his Harley, and is an avid Iowa Hawkeyes fan.

jessie Ryan Ytzen  -  Ryan was born and raised in Clear Lake, IA. He now lives in Garner with his wife and two children.  Ryan has his AAS in automotive technology from NIACC and has spent the last 6 years in the industry doing various jobs including chassis wiring, CNC machining, assembly work, and serving as a crane assembly lead. He enjoys being part of the customer service team at Stellar Industries.  Ryan loves customer interaction and the everyday challenges of each call.  He's a diehard Minnesota Vikings fan. Nothing makes him happier then spending time with his family (and a win for the Vikings, of course).  He loves to play golf or fish, whenever he gets a chance. He's also into all kinds of music and has been playing the drums for a number of years.
kelly Kelly Weiland - Kelly recently joined the customer service department as a Technical Representative.  He will provide technical assistance and help you with any questions, warranty claims, and parts orders you may have about Stellar products.  Kelly was previously the general manager of Howard Enterprises, Inc., a wholesaler of aftermarket diesel engine parts for 18 years.  He lives in Klemme with his wife Deb, and they have two children.  Kelly enjoys being outdoors, hunting, and restoring and riding vintage motorcycles. 
Frank Marshal -I was born and raised in Garner and now reside in rural Klemme with my wife and two boys. Like most residents of our area I come from an agriculture background which has had a large impact on my mechanical abilities as well as communication skills. I have experience in electric motor repair and rebuilding, machining using mills and lathes, shipping coordinator, and of course repairing, diagnosing OTR and mechanic cranes. All of this combined with customer service included I can help our customers with questions and product support. My hobbies are family, hunting and turning wrenches on whatever I can get my hands on.
Nick Anderson - Nick was born and raised in Forest City, IA and lived there until moving to Clear Lake, IA about 6 years ago. He has recently joined the Customer Service department as a Technical Representative and is happy to help you with all of your technical questions, parts orders and troubleshooting needs. After high school he attended NIACC for both automotive repair as well as business/finance and has held positions in the customer support field in both the automotive and agricultural industry ever since. In his free time Nick enjoys hunting, boating, riding his Harley, snowmobiling and working on about anything with an engine.

Lisa Piklapp  - A die-hard football fan, and a die-hard Stellar employee, Lisa has been with Stellar for over 10 years.  She’s responsible for handling all warranty claims and return goods.  She loves working with the Stellar customers, and getting to know them and their businesses, as well as having such a great group of co-workers here in Garner.  Lisa loves to swing the golf clubs, ride her Harley and spend time with her daughter and granddaughter.

Dorothy Schaefer  -  Dort is big on customer satisfaction.  She has enjoyed helping the Stellar customer receive their parts orders in a fast efficient manner for three years now, joining Stellar in 2006.   Dort is the Stellar Part’s Order Entry guru and the one to call for your parts and service kits.  She’s an avid dart thrower and is a member of a local dart league.




For parts orders contact:

Dorothy Schaefer
Customer Service - Parts
800-321-3741 ext. 4515


For technical support contact:

Gerald Nedved
Customer Service – Parts, Hooklift, X-Tra-Lift, Demountable Equipment
800-321-3741 ext. 4224

Kyle Freesemann
Customer Service – Parts, Cranes, Demountables, Chassis & Body Wiring
800-321-3741 ext. 4362

Ryan Ytzen
Customer Service – Parts, Hooklift, Demountable Equipment,
Chassis & Body Wiring
800-321-3741 ext. 4335
Fax (641)923-9085

Kelly Weiland
Customer Service – Parts, Cranes, Compressor, Accessories, Chassis & Body Wiring
800-321-3741 ext. 4357

Frank Marshal
Customer Service – Parts, Accessories
800-321-3741 ext. 4371

Nick Anderson
Customer Service – Parts, Accessories
800-321-3741 ext. 4358


For warranty contact:

Lisa Piklapp
Warranty, Return Goods Coordinator
800-321-3741 ext. 4351

David Schwichtenberg
Customer Service Manager
800-321-3741 ext. 4227
Fax (641)923-9047


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